Shipping policy

1. Order Processing Time

• All orders are processed within 2-4 business days (excluding weekends and public holidays) after payment confirmation.

• During peak seasons or promotional periods, processing may take up to 3-5 business days.

• You will receive an order confirmation email once your order has been processed.

2. Shipping Methods and Carriers

We partner with leading global carriers to ensure safe delivery:

• Standard Shipping: Royal Mail (UK), USPS (USA), National Postal Services (International)

• Express Shipping: DHL, FedEx, UPS

• Economy Shipping: Available for select destinations

3. Shipping Destinations

We currently ship to:

• United Kingdom (all regions)

• United States (all 50 states)

• European Union countries

• Select international destinations
  Some restrictions may apply to certain products and locations.

4. Shipping Costs and Delivery Times

5. Order Tracking

• All orders receive a tracking number via email once shipped

• Track your order through our website or carrier's tracking system

• Contact us if you don't receive tracking information within 3 business days

6. Shipping Address Requirements

• Please ensure shipping address is complete and accurate

• Include apartment numbers, building names, and postal codes

• We cannot modify addresses once orders are processed

• Incorrect addresses may result in additional shipping charges

7. International Shipping Considerations

• Customers are responsible for:

  • Customs duties and import taxes

  • Providing required documentation

  • Compliance with local import regulations

• Please check your country's import policies before ordering

8. Delivery Issues

Failed Deliveries:

• Packages returned due to incorrect addresses will incur additional shipping fees

• Unclaimed packages may be subject to storage fees

Damaged Packages:

• Inspect packages upon delivery

• Report damages within 24 hours of receipt

• Save all packaging materials for inspection

Lost Packages:

• Contact us immediately if tracking shows delivery but no package received

• We will initiate investigation with carrier

9. Shipping Restrictions

Some products may have shipping restrictions due to:

• Size and weight limitations

• Legal restrictions in certain countries

• Manufacturer shipping policies

• Hazardous materials regulations

10. Contact Information

For shipping inquiries, please contact us:

• Email: sale@solvionixco.com

• Phone: +44 7756340274

• Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

• Response Time: Within 24 business hours

11. Policy Updates

We reserve the right to:

• Modify shipping rates and methods

• Update delivery time estimates

• Change shipping partners

• Adjust service areas

Changes will be reflected on this page and effective immediately upon posting.